Global
India
Australia
Utilising intelligent analytics to ensure proactive service assurance in telecommunications environments
Industry:
Telecommunications
In the fast-paced telecommunications sector, Inteliment partnered with a leading provider to leverage intelligent analytics for proactive service assurance, focusing on anticipating & mitigating service issues.
Challenges
- Complex Network Infrastructure: Difficulty pinpointing service disruption origins due to network complexity.
- Reactive Maintenance Practices: Traditional strategies addressed issues only after customer impact, leading to frustration.
- Limited Stakeholder Collaboration: Siloed teams hindered comprehensive service quality management.
Solutions
- Holistic Network Visibility: Implemented a centralized analytics dashboard for unified network performance monitoring.
- Machine Learning Algorithms: Used predictive models to analyze historical data and anticipate service failures.
- Cross-Departmental Collaboration Framework: Established a structured framework for improved communication.
Outcomes
Enhanced Predictive Maintenance
Shift to predictive maintenance reduced service outages.
Increased Customer Loyalty
Proactive measures and communication.
Empowered Workforce
Collaboration improved teamwork and job satisfaction among employees.
Data-Driven Decision
Real-time analytics enabled informed strategic decisions.
Data-Driven Excellence
Explore more success stories