Global
India
Australia
Predictive Analytics and Root Cause Analysis for Optimized Equipment Maintenance
Industry:
Manufacturing
Inteliment helped a manufacturing client enhance their after-sales service by implementing predictive analytics to anticipate equipment part failures, aiming to reduce breakdowns and improve maintenance efficiency.
Challenge
- Unpredictable Product Failures: Difficulty in identifying root causes and forecasting breakdowns.
- Inefficient Claim Processing: Manual processes lead to delays and errors.
- High Warranty Costs: Unplanned repairs erode profitability.
- Suboptimal Customer Experience: Slow response times and lack of personalized support hinder satisfaction.
Solution
- Predictive Analytics: Forecasting potential failures for proactive maintenance.
- Prescriptive Analytics: Identifying optimal resolutions for issues.
- Automated Claim Processing: Streamlining validation and processing.
- Personalized Customer Support: Delivering tailored assistance and timely resolutions.
Outcomes
Report consolidation:
reduced 95 reports to 19 power BI dashboards.
Effort reduction:
Cut weekly effort from 2 days to 0.2 days.
Process efficiency:
Streamlined data ingestion and reporting.
Time savings:
Accelerated decision-making through efficient reporting.
Data-Driven Excellence
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