Telecom

With increasing competition from other business sectors and emerging new technologies, the telecommunications industry continually strives to maintain high customer satisfaction and reduce churn. The only way to survive is to outpace the competition by product innovation, attractive promotional schemes and cutting edge technology. Inteliment can help you improve your operating efficiency while retaining customer loyalty and increasing wallet share.

Customer Relationship Management

• improve loyalty, increase lifetime value of customers by not only analyzing current contracts, but by also combining analysis of customer demographics, life events, contracts, and usage patterns
• Basket Analysis (time, circles, segmentation) of customers, target top contributing customers, identify potential churn with promotional offers

Network Management

• Network design to yield maximum capacity and utilization, identify specific bottlenecks, performance monitoring of links, equipments, integration parameters
• Optimize network performance and resource efficiency by analyzing call traffic and usage patterns

 Operations Management

• Improve revenue assurance, online billing and account information, granular level analysis of- outstanding payments, underpaid services, billing errors, service issues etc.
• Capacity planning and utilization, improve operational efficiency, reporting on capacity on capacity usage

Sales and Marketing

• Identify new revenue streams, define techniques to fine tune operations for improving customer experiences, granular level analysis up to individual call detail records (CDR)
• Cross sell/up sell on billing plans at an offer that will produce profitability through real time information on service and network status with operational data from all business areas

Financial Management

• Monitor budgets, customer movement, Booking/Billing and Aging Analysis, Compliance Reporting
• Measure accurately revenues by customer, service lines, products, regions, circles and boost revenue by identifying the most profitable products, services, and customers

Call Center Support

• Ensure superior customer service-quicker responses, queue report, workload handled and workload forecast, lead management, call volume, effective resolutions
• Instant online feedback's through effective implementation of IVRS, People and Process integration

Some Key Analytics for Telecom

• Circle/Region Performance, Usage Analysis, Churn Analysis, Customer Segmentation, Fraud Detection, ARPU Analysis, Call Centre Management, Subscriber Usage Patterns, Roaming Analysis