Operations

Every day your employees must interpret and deliver operational information to co-workers, customers, partners, and suppliers. For Operations to win at the margins, it must balance the need to reduce costs while staying agile enough to respond to customer demands.

Procurement

• Balancing input costs with the production outputs required to satisfy customers—purchase price/unit ($), reject rate (%), supplier timeliness, discount and performance rating ($ and %), actual and quoted lead days (#), contract quality/quantity, purchase order units and costs (# and $), credit rating (#)

Capacity planning & Inventory control

• Get better control to plan capacity, schedule production and execute delivery—order booking ($, #), capacity utilization (%), systems up time (%), fixed, marginal and variable production cost ($ and %), Production hours and batch runs (#)
• Inventory days and turns ($, %), average FG (# and $), inventory valuation (std, moving wtg./avg.)

Quality Management

• Failure cost ($), QC reject rate (%), defects tracking (#), QC cost, change controls Compliance to standards - TQM, lean and Six Sigma, Optimize stocks and improve on-shelf availability